Changes to our service

From 13/03/20 and until further notice, we have switched to operating a telephone first appointment system.  This means when you request an appointment, we will be offering you a telephone appointment only in the first instance. This is to protect patients and limit the spread of coronavirus

If you have a future face to face appointment already booked at the surgery (booking made before 13/3/20), it will have been converted to a telephone review, you do not need to do anything. Our reception and clinical teams may be touch with some patients to discuss the appointment before it is due. This is in line with current National guidance to protect patients.

As per national advice ALL patients with

  • Fever AND/OR
  • New and continuous cough
    • New – a cough that you’ve not had before. For those who usually have a cough, it means it’s got worse.
    • Continuous means coughing for more than an hour more than 3 times in 24 hours.
  • Loss of/change in smell or taste.

Everyone, including health and social care workers, should self-isolate if they develop a new continuous cough or fever or loss of/ change in smell or taste.

The individual’s household should also self-isolate for 14 days as per the current guidelines and the individual should stay at home for 7 days, or longer if they still have symptoms other than cough or loss of sense of smell or taste.

Should contact or 111 (if no internet access)

They will advise you what you need to do. Including self isolation.

Please avoid contacting or coming into the surgery for anything non-essential at this busy time as we need to prioritise care for those most in need and vulnerable. Please note that we are experiencing an increased level of incoming calls into the surgery due to the current situation and  change in our systems, with the busiest times being 8:30am-10am and 2pm-3pm. We remain open but will only be bringing in patients to the surgery for conditions that can’t be treated over the phone. We will assess the need for every patient we bring to the surgery, whilst continuing to support patients with their chronic disease and medications.

Hot Clinic

If our clinicians decide a patient needs to be seen face to face and has a risk of coronavirus then the you will be seen at the Oakridge Surgery, address is 1204A Christchurch Rd, Bournemouth BH7 6DY.  Please only attend if you have been offered an appointment and if possible, please attend alone. You will be seen by a clinician wearing full protective equipment including a mask, gloves and an apron. All patients and family will be required to wear a mask whilst they are in the building.

When you arrive please call 01202 436755 so we know you have arrived

  1. Ideally,  wait in your car and you will be called when we are ready for you to enter the building
  2. Or you can wait outside to be called in
  3. Alternately you can wait in waiting area

Our position will be reviewed daily, with guidance from NHS England and the UK Government in mind, so please expect our service to change to best deal with this global crisis. We are likely to use much more remote working, including electronic consulting (eConsult) and video consultation. We will be communicating any changes via our telephone answering message and website. If you do contact us please make sure we have you correct address, telephone number (mobile and landlines) and email address.

We are taking these measures after guidance from NHS England and the UK Government so we can help reduce the spread of the disease, protect patients and staff and keep a service running for patients. We thank you in advance for following these changes and playing your part in minimising the risk of infection.

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